Placing An OrderPlacing an order is easy. Simply click the ADD button next to the item you wish to purchase and it will automatically be added to your order. When you have finished shopping, choose CHECK OUT from the navigation menus. You can view your order any time by choosing VIEW CART from the navigation menus. Items may be added or removed at any time before placing the final order. Many times customers will click on the ADD button more than once. If this happens, more than one of that item will appear in their cart when viewing the shopping cart . Simply delete the unwanted items. This happens because our shopping cart will not automatically take you to a VIEW CART or CHECK OUT page every time you add an item. For this reason, customers sometimes worry that their item has not been added. Rest assured that it has. Personally, we feel it is annoying to be constantly forced to the CHECK OUT while trying to continue shopping so we simply set up our cart to NOT do it.
Not quite ready to buy? Still have more questions about an item? See our email address below & send them directly to us for a quick reply. In order to cut down on junk email we have had to remove the direct email links previously found next to each item. WebTV users - Please us the email address below to email your orders.PaymentPayment is expected within 10 days (18 for international orders) and may be made by personal check, money order or Western Union. All payments are to be made in U.S. funds. For your convenience, we have included an international currency converter. You can access the converter at any time by choosing $ Converter from the navigation menus.
ShippingAll items are securely packed and boxed using professional packing materials. Rest assured your package will arrive safely. We've never lost one to damage yet. Items paid for by personal check or any other method that must clear the bank may be held until cleared. All others will be shipped within 24 hours. Packages are shipped on a daily basis via US Postal Service Priority Mail - unless you request otherwise.
All packages shipped within the US will be insured for the full purchase price. The cost of insurance and shipping within the continental U.S. is included in the purchase price on all items. International Orders
International orders are never a problem and we also understand
the special shipping & insurance that sometimes goes along with
these orders. However, if you request that a package be uninsured or
underinsured we can only do this at
your risk. We can not be responsible for the loss or damage
of any item shipped uninsured or underinsured. You can estimate international shipping charges using the US Postal Service's rate calculator.
ReturnsIt is very rare that an item will need to be returned. In nearly 15 years, we can literally count the number of times it's been requested - less than once per year. However, should the occasion arise, our customers can expect a full refund if any item is not as described or if we fail to mention a flaw in our description. If, for any reason, you need to return an item please contact us within 3 days of receipt. Items are to be returned in the same condition and in the same manner in which they were shipped. This means they are to be properly packed, boxed and insured for full purchase price. This is required for your protection in the event that the carrier loses or damages the package. Please make sure to check the following:
Again, these steps are for your protection. It is the buyers responsibility to assure the returned package is delivered to us safely. For obvious reasons, we can not issue a refund for an item that we have not received. DamageAs stated previously, we've never had an item arrive at it's destination damaged but we have had a package arrive empty (even though the shipping receipt showed it weighed over 5lbs when it left the post office!). In the very unlikely event that you receive an item in this condition or one that has been damaged in transit please:
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